Desperate customers of AliExpress were quick to assume that the cancellation of their orders for personal protective equipment (PPE) against the coronavirus pandemic could be a result of the political and economic dispute between China and the United States.

But the online retailer giant, which is operated by Jack Ma’s Alibaba Group, proved them wrong noting that the disruption in orders and shipments has only been caused by system errors and lack of workforce.

More and more customers worldwide have now resorted to online shopping to avoid risk of exposure to the deadly virus, hence, AliExpress was left with a drastic increase in demands.

For the past weeks, American customers have experienced declines in their payments and orders of protective gears such as masks, gloves, thermometers and other medical supplies.

AliExpress clarified that this has been the case for many customers worldwide and not for Americans alone.

It said it is now working hard meet the spike in demand and to identify ways to deliver to more customers at this time of the pandemic when food and good resources are scarce.

The company explained, through its website, that it has been tightening order policies and executing verification process for security reasons.

AliExpress has also advised the customers to review their “buyer service” guidelines to avoid any inconvenience. The Frequently Asked Questions may be viewed in this site: https://service.aliexpress.com/page/knowledge?pageId=37&category=1000021094&language=en.

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